My fiance and I went in the other day just to have my ring cleaned. Peter and Leigha noticed that something was wrong with one of the diamonds, so they told us to come back in 30 minutes and they'd fix it for me. We went back, and it shines brilliantly again. I work at the casino, so I had a lot of scratches on the back of my ring, well, now they are all gone. If I didn't know any better, I'd think they just gave me one out of the case!!!! I love this store, their associates, and their general customer service!